Ethics of business communication: the necessary skills for the modern man

The work of a successful team is always based on the laws and principles of professional communication. Only relationships based on the laws of business dialogue will create an atmosphere of comfort, positive, trust, goodwill and high efficiency in the organization. Know and apply the main laws of business communication is necessary for all participants in a business dialogue.

Ethics is defined as a science that studies the fundamental positions, norms and essence of morality in society. Experts identify the following principles of ethical behavior:

• set and perform only long-term goals and objectives;
• solve problems only honestly, openly and in good faith;
• support and develop mutual assistance in the team;
• not to violate the law, which contains the minimum ethical standards;
• do not violate the rights of team members;
• increase profits, only based on the knowledge of legal norms;
• do not violate the rights of the subordinate;
• Do not hinder the intellectual and creative development of others.

Business communication - this is a concept, the essence of which lies in the predominance of the interests of the case over personal differences. Ethics of business communication is a set of norms, rules and principles for both managers and subordinates connected by professional and business activities.

The main task is the cooperation and interaction of different people to achieve results in solving a single task. Experts identify several types of ethical standards governing the behavior of people, namely:

• honesty;
• integrity;
• justice;
• respect;
• a responsibility.

Basic principles of business communication:

• personality principle;
• principle of professionalism;
• citizen principle.

An integral part of business communication is etiquette. Etiquette is a set of unwritten and specific rules of behavior of team members in a traditional society, which initially takes into account the official status of the interlocutor.

Among the basic rules are the following:

• culture of conversion;
• observance of subordination;
• application of the rules of greeting;
• colleague submission rules;
• the presence of a mandatory attribute - a business card;
• the use of gifts as a mechanism to reflect a benevolent attitude towards the interlocutor;
• correct negotiation by phone.

The ethics of business relationships consists of the required elements of direction, namely:

• organization philosophy;
• service relationships;
• leadership style;
• conflict resolution.

Stages of the content of ethics of communication in the team:

• contact setup;
• study of the situation;
• discussion of the issue;
• choosing the right solution;
• end of contact.

The communication process includes the following stages of contact:

• the need for information;
• understanding of the situation and goals of the dialogue;
• definition of personal qualities of the interlocutor;
• planning, building dialogue and behavior;
• choice of speech turns and phrases;
• evaluation of the results of the dialogue;
• choice of communication method.

When conducting business communication there are the following types:

• friendly;
• hostile;
• neutral;
• dominant;
• horizontal communication;
• subordinate.

The moral principles of a leader in a top-down relationship are as follows:

• the desire to rally the team and instill moral standards of behavior;
• the ability to understand the causes of the conflict and make an objective decision;
• preventing the appearance of conflicts and disagreements;
• increasing the importance of orders among subordinates and monitoring their implementation;
• strict adherence to ethical standards in reprimands and comments;
• assessment of professional qualities only without going to the criticism of the individual;
• the ability to end any conversation with positive emotions;
• detached attitude to the personal life of subordinates;
• equal treatment of all employees of the institution;
• orientation in any situation will increase respect in the team;
• fair distribution of remuneration, which will increase the efficiency and morale of the team;
• concealing one's own mistakes is a sign of weakness and dishonesty;
• the ability to defend not only their own interests, but also their subordinates;
• choose the form of disposal in accordance with the tasks, situation and personality of the subordinate.

The moral principles of subordinates in a top-down relationship are represented by the following:

• help in creating a friendly relationship;
• expressing your own opinions and comments tactfully and with respect;
• offer their assistance in solving difficult situations, even in extreme conditions;
• choose the appropriate tone of communication;
• be a reliable and committed member of the team.

There are the following types of dialogue ethics:

• open - full expression of your idea, taking into account the opinion of your opponent;
• closed - inability to have a conversation with a clear expression of their thoughts;
• monologue - one-sided statement of tasks and requirements;
• role - taking into account the social value of the individual.

To achieve the goals of business communication, specialists working in the field of psychology have derived basic principles and categories of business ethics.

• Confidentiality. Information on the activities of the institution, functional responsibilities and personal life of employees should not be passed on to unauthorized persons. Information leakage can harm and cause damage to the organization, as well as to officials.
• Attentiveness Attention to colleagues, subordinates and managers will help create a friendly and cohesive team. Understanding the problems of others, the ability to objectively understand the current situation even in extreme situations, the perception of criticism and advice will help to avoid and prevent quarrels and conflicts in the team.
• Goodwill A polite, friendly attitude in the team is the key to a calm and harmonious work of the organization. It is necessary to find a way out of stressful and problematic situations without raising your voice and insults, with the desire to engage in a constructive dialogue.

• Appearance. Compliance with the appearance and position will help to harmoniously fit into the structure of the new team. A neat look and a competent selection of clothing, accessories and colors will help to create a trusting relationship with colleagues.
• Literacy. The ability to correctly draw up documents and clearly express one's thoughts, not to use swear words in colloquial speech will help in the performance of professional duties and social life in a team. Each personality has its own unique features, features - intellectual, moral, moral, which were formed under the influence of the collective, family, culture.
• Punctuality. Delays and delays testify to the unreliability of a person, the impossibility of entrusting him with the performance of responsible tasks and assignments. The fulfillment of all official tasks within a strictly agreed period is the basic principle of official relations.

For the ethical solution of professional conflicts there is a clear algorithm, following which it will be possible to solve the problem in the moral and legal field. It includes the following instructions:

• search for moral and ethical base;
• coordination of compliance with the rules of the professional code;
• comparison and comparison with ethical rules;
• alignment with the rules of morality and decency;
• check on public opinion and feedback from others.

Modern society has established rules and norms of ethical behavior, allowing honest and conscientious conduct of professional activities. Real life very often shows other examples of the behavior of people who have their own characteristics and violate the principles of business communication. These include:

• tax evasion and honest business activities;
• committing offenses with a sense of impunity;
• attribution of professional qualities irrelevant to reality;
• copyright infringement and plagiarism;
• concealment of truthful data in order to obtain material profits;
• disclosure of corporate information or providing it to competing structures.

Achieving their own interests in violation of the rights of others is the basis of unethical behavior. The feeling of impunity and withholding negative actions in the modern world has become the norm of behavior and is not condemned by society. Among the main causes of unethical behavior are the following:

• obtaining material compensation and profits;
• misconception of end goals;
• pursuit of career growth and inflated personal ambitions;
• impunity;
• low ethical level of management;
• ignorance of ethical norms and rules of business conduct.

Violation of the ethics of business communication will necessarily lead to such problems in the team as:

• ethical - inequality, injustice, the emergence of competition, deception, hiding information;
• managerial - distrust of leadership, lack of motivation, uncontrolled solution of problems and conflicts;
• economic - turnover overs, lack of material interest, unwillingness to competently perform official duties.

Business etiquette - these are the rules that dictate the style of business relations. Business ethics has gone through a complex process of formation. The following factors influence this process:

• economic and political freedom;
• executive authority;
• stability of the legislative system.

Business ethics is a mediator that facilitates the rapid search for the right solutions, reducing the number of conflicts, barriers and mutual complaints. The main tool is business rhetoric. Rhetoric is the ability to clearly and correctly express your thoughts and desires.

In modern society, there is no single point of view regarding the role of business communication ethics in professional activities. An ambiguous attitude to this concept led to the emergence of several theories.

• The refusal to use ethical norms and rules in the conduct of professional activities, the observance of economic laws in the conduct of business in order to achieve results and profit.
• The application of the laws of ethics of business communication only in dialogue with supervisors and their complete denial in communication across.
• Conviction in the destructive role of ethical norms on the economy of the institution and harmonious relations in the team.
• The use of corporate ethics as a tool for the balanced development of an organization and only as a mechanism for earning a profit, in the communication of the team, its use is not advisable.

For the full implementation of all the rules and norms of ethics of business communication in a team, the management team must take care to create a special program for the development of ethics in the institution.

• Creation of the ethical code with the inclusion of the principles and rules applied in the institution with the mandatory introduction of sanctions and penalties for its non-compliance and violation.
• The introduction of special staff units in the structure of the institution with official duties to conduct ethical policies, moral evaluation of employees and an objective investigation of conflict situations with the imposition of appropriate penalties.
• The introduction of hotlines that enable employees to report violations of business ethics and unethical behavior in the team.
• Conduct training courses for employees with the study of ethics of business communication and the correct way out of a conflict situation.

A memo for daily use includes the following ethical standards:

• contact colleagues by name;
• be friendly and responsive to others;
• do not take on impossible cases;
• express your thoughts briefly and meaningfully;
• when communicating, do not switch to a person;
• listen to the opinion of the interlocutor;
• open conversation;
• observe speech etiquette;
• wisely choose a wardrobe and its color range;
• follow the rules of confidentiality;
• maintain self-esteem.

In the next video, watch a lecture on "The Psychology and Ethics of Business Communication."