Basic rules of professional ethics

Most modern companies are pretty seriously watching their image. Getting a job in such an organization, you need to strictly follow the rules of official ethics. What are they, let's understand.

Ethics is a science that studies the peculiarity of human behavior in society, which also includes the moral part.

Service etiquette is an accepted order of communication in a certain company, according to which people communicate within the team, with business partners for maximum results in their work. It is part of business ethics.

The concept of official etiquette includes several components at once:

• etiquette when applying for a new job
• rules of acquaintance of a new employee with employees of the organization;
• ethics of communication between employees and bosses;
• employee relations among themselves;
• features of conflict resolution in the team.

One of the dominant parts of service ethics is the code of communication between the leader and subordinates. And here the requirements for behavior mostly concern not the subordinates, but the boss.

The head in any situation must "keep himself in hand", do not humiliate employees, remember that each of them is an individual. Respect within the team, despite the rank, is an integral part of communication, as it increases the efficiency of subordinates.

Being educated is also very important for the boss. This is due to the fact that its employees over time adopt the method of communication of the leader and begin to communicate as well. Therefore, the chief must first of all be an example.

It is not necessary for a boss to violate certain secular norms of etiquette. So, having come to work, he needs to greet employees, and employees should not be lifted from their workplaces. If the manager is young enough, he should be the first to meet the employees of mature age and women first. But at the same time, for example, when entering the office of the head, a female employee, the head is not obliged to get up.

When talking with subordinates or visitors, the manager does not have to look at documents that are irrelevant, allow himself long phone conversations, and also engage in other outside affairs, such as drinking tea, without offering it to his opponent.

Rule “Treat the subordinate as you would like the boss to treat you.” - the main employee communication vertically.

Communication within the team is also very important. If there are no conflicts among colleagues in the firm, then the efficiency of such a team is the highest. Here, first of all, the notion of “I” should be absent, the priority should be “We”, since the main task of the team is to work together on the result.

In any company, you can meet workers with different characters, including difficult ones, who are quite difficult to communicate. The main thing here is not to lead a person to an open conflict, strive to smooth the trouble of communication with a polite attitude towards such an employee. Remember that the main principle of professional etiquette in communicating horizontally is respectful attitude to each member of the team.

Often, there are conflicts of interest in work teams. In terms of service ethics, these are situations that affect employees' interests, contradicting each other.There are several variants of such disagreements:

1. When a compromise is possible. Here, as an example, we can cite the following situation. For example, the boss sends a subordinate on a business trip who was not going to leave the city for family reasons. If the employee’s reason is valid, then the manager may cede and send to another subordinate.
2. When to resolve the conflict is almost impossible. Here, usually the cause of the conflict is either a resource or a goal that cannot be divided between the conflicting parties. For example, two employees are fighting for a higher position.

Service ethics include rules for resolving conflicts of interest between company employees. The ideal way out of any controversial situation that would suit everyone, does not exist in principle.

There are two typical solutions to conflicts of interest:

• The principle of utilitarianism. It lies in the fact that the decision is considered justified if, as a result, the wishes of the majority of the participants are taken into account. In this case, the total benefit is compared with the amount of harm, and if the latter turns out to be more, then such a decision is considered unethical.
• The principle of moral imperative. Here, the decision does not take into account the result and does not depend on whether you harm one person or several. The harm done is already considered unethical.

Applying these principles to practice is very difficult, and a simple “subtraction” method is unlikely to be appropriate in a work team.

In most cases, conflicts of interest are now resolved by prioritizing. When making any decisions, one has to take into account not only personal interests, but also political, economic, and ethical aspects. Although many modern leaders believe that ethical standards in resolving conflicts are not needed, this is far from being the case. But to put the moral component at the forefront is also not worth it.

All requirements must be assessed from different angles.Only in this case you will make the right decision and resolve the conflict of interest with minimal damage to all of its participants.

You will learn more about the features of office etiquette from the following video.