Etiquette and behavior culture of a business person

Culture of behavior and communication is the most important component of business relations. The etiquette of a business person dictates a number of rules and regulations that must be followed when interacting with colleagues, partners, a manager or his subordinates. Ignoring these ethical norms will certainly contribute to the formation of a negative opinion about the person who neglects them.

Ethical norms of behavior and communication exist in all areas of interaction between people. Even communication of close friends or relatives should not take place in a rude, uncultured form. We all expect from the interlocutor respectful and polite tone when talking. We must also always ensure that the person with whom we communicate and interact is comfortable and pleasant in communication.

In addition to general rules and norms of behavior, there is also etiquette of a business person. Standards of business ethics regulate behavior at the workplace, rules of conversation with subordinates or supervisor, and features of verbal interaction in professional communication.

Business etiquette is the result of a long selection of the most appropriate, effective and respectful forms of interaction in the conditions of professional and business cooperation. It is based on the principle of respect for the individual.

Conventionally, the motives of participants of any kind of business interaction are divided into four basic settings:

• "I'm good, you're good". This is the most desirable and productive version of the relationship to the interlocutor. People with such an installation successfully and easily establish contacts with others. In business communication, such an installation will facilitate effective communication between partners and colleagues.
• "I'm good, you're bad." Such a setup is followed by people who are unable to objectively evaluate their actions, failures and failures. They tend to shift responsibility to circumstances or other people.

• "I'm bad, you're good." People with this principle often have an inferiority complex, underestimated biased self-esteem. They feel weak and vulnerable to others. People of this type tend to bring themselves closer to strong personalities in their environment.
• "I'm bad, you're bad". The most difficult and destructive for the person version of the ethical installation. People of this type are constantly dissatisfied with themselves, with other life circumstances. Constructive interaction and in communication with them is almost impossible. Often people with such an attitude are very impulsive in their behavior, prone to severe depressions and apathy.

Ethical and cultural prerequisites for a particular person’s behavior are rarely based solely on one of the above attitudes. Most often their combinations with situational predominance of any type of moral motive are found.

At official business receptions, employees' meetings, during negotiations or conversations with colleagues, subordinates or leader It is important to adhere to the rules of business etiquette:

• At the business reception or buffet men should come in a suit. Women dress at the reception in a discreet business style.If the reception is solemn, evening dress is allowed.
• The handshake should be short. No need to actively shake the hand of the person with whom you greet.
• Before you go to business negotiations, it is better to draw up a plan of action in advance. You can rehearse in advance the approximate text of the report or speech. This will help avoid unpleasant hitches during the event itself. If you are assigned to negotiate as a representative of your organization, take care of your appearance and that you know the subject and subject of negotiations well.
• At the reception in one group of colleagues or employees it is desirable to be no more than 10 minutes. This is the optimal time for a short unobtrusive conversation.
• Come to the reception, negotiations, meetings and other events in the team must be strictly on time.

• At a business reception should not ignore those with whom you are unfamiliar. It is advisable to unobtrusively meet and hold short conversations with as many guests as possible.
• Do not abuse the perfume or deodorant. This applies to both men and women.
• Subordinates must come to a meeting, reception or other event before their leader. At the end of the event, the first to leave the reception or the meeting leader, subordinates diverge after it.
• At a business reception should not be too actively talking about his personal life. Despite good relations with colleagues, they are not so close to you to know all the details.

The rules and norms of interaction between employees and managers are enshrined in state legal documents. Such a document, including, is the Labor Code of the Russian Federation. The articles of this legal document regulate the legal and ethical standards of official communication between colleagues, managers and subordinates.

The behavior or prerequisites of certain actions are dictated to each person by his social role. In the business and professional sphere, a specific profession and position acts as a social role. The head, subordinate, business partner - all these are different status provisions that require, in turn, compliance with relevant business standards.

The following ethical guidelines and rules for business interaction exist:

• For the head is very important emotional self-regulation. It is the executive officer who is the regulator of the relationship in the office or in the enterprise. Compliance with or non-compliance with ethical standards in communication with the team directly affects the attitude towards management and the final quality of work.
• The conflict of interests between the manager and the subordinate must be solved in private in the office of the manager. Demonstrative reprimands and comments about the work of subordinates in the presence of other members of the team are not allowed.
• The subordinate has the right not to tolerate insults and unsubstantiated claims from the management. Criticism must be constructive and speak out in the correct form.
• Punishment for oversight at work should be fair. It is necessary to conduct a conversation with the employee, explaining to him his mistake or mistake.
• Business etiquette provides for the manifestation of uniform requirements for all co-workers and subordinates. There should not be expressed condescension to one and increased demands or complete indifference to other employees.

• In no case should a manager complain publicly to his subordinates. You can not hold a discussion of an employee team in his absence.
• If the subordinate is guilty, you should conduct a conversation with him correctly, so that the punishment is not accepted with bitterness.In the conversation it is worth mentioning the success of the employee, to voice positive personal and working qualities that leadership values. This will encourage the subordinate to correct the error and to improve their professional activities.
• If errors and failures in the work occurred partly due to the fault of the leading person, it is necessary to honestly admit this fact. Do not unjustly shift the blame on subordinates. The recognition of their mistakes by the manager will significantly improve the attitude towards him in the work team.
• Appeal to his colleagues and subordinates on the "you" clearly demonstrates arrogance and disrespectful attitude on the part of the leading person. This attitude creates an uncomfortable and tense atmosphere in the team.

See the next video for more on the ethics and communication culture of a business person.